Our Reviews

My God to girl ..Kelly in service department

In and out in a good timely manner

Fast service. Always helpful.

Friendly service manager, kept me informed

Dwayne Demedio is the BEST!! He is always available and so helpful and I am ready for a new vehicle. I can't say enough good things about him and his team. He always sets me up with a great salesman that is professional and awesome at what they do. Mark Stevens was great and found the exact vehicle I wanted within hours of my request. I will continue buying my vehicles from Orr and refer to them.

No problems

It went smooth. And my sales person was awesome.

Quick, efficient, friendly

Prompt and courteous service

I enjoy my time with the family.

It was a smooth, easy process.

Jeremy Harris is the best! Very knowledgeable and helpful!

Orr Chevrolet has always been great for buying a vehicle. My wife and I have almost bought every vehicle from the Orr family. They treat you like family.

Mark was excellent to work with

Kolby always takes good care of me and my vehicles

Cody was great.

Wonderful experience!!

ESC light warning came on at stops and took it two times to the dealership and they”can’t duplicate it.” I didn’t make it up. I had to look up what the warning meant. It came on at least five times at stops before I took it to them. Left with no answers.

The staff is unfriendly.

I vaguely described what I wanted. The salesman took my info and put me into a vehicle i love.

Very quick service

Tires out of balance. Terrible vibration. Car pulls to the right because the tire air pressure is way higher. Everytime we go there something else is wrong with our car.

Left filter loose oil ran out of truck y’all had to come get it redo it! All the hands in the lube area stand around talking looking at their phone half the time!!! Poor management looks like!!!!

I only went in for an oil change and tire rotation, but vehicle was checked thoroughly.

In and out no problems

The staff is friendly and knowledgeable. The oil changed was quick. Also I needed information about my warranty. The young man printed me a copy and explained everything. I am a satisfied customer.

Purchase transaction process was rapid and efficient

Excellent customer service. Mark got us in and out in a timely manner. Mark Stevens was very courteous and professional.

Employee there was prompt getting my truck in and was serviced in a mannerly time.

Very sweet and knowledgeable. Good experience. Will be back

Very good Oil change completed timely

Excellent service! Lee Lybarger, our salesperson was extremely helpful and knowledgeable about my vehicle. He had everything done before I even got there. We looked at the vehicle on a Sunday, he pulled my information on my current vehicle and another truck we also traded in. Had paperwork ready to sign when we got there after work. 30 minutes total and we were on our way home with my new Tahoe!! That is what I call service. Justin Matlock was so easy to go through the signing process!!

Lee Lybarger was our salesman and he went above and beyond for us. We told him what we wanted and he delivered!

My husbands the one that came instead of me. He seemed very satisfied.

In and out in a good timely manner

Fast service. Always helpful.

Most helpful. Awesome sales and service department

It was a quick change

kelli is always great...

Not sure if they actually rotated my tires. My 2 bottom sensors were out and they still showed out on bottom. Is that normal??

Kelly is top notch in service department. Zero hassle! Listened to my issue and immediately got me in for an appointment and had my truck repaired before my expected timeframe.

kelly is always great...

Always great service.

Fast service.

It was Excellent! Always 10/10 service.

Fast transmission fluid change

Had two new batteries installed on my truck. Kelli did and outstanding job.

My God to girl ..Kelly in service department

Best service ever!!!

Quick Service Friendly staff Professional communication and execution

Kobey does a great job on taking care of my vehicles !

Sadie was great throughout the process. I was able to look at the truck and get back to work quickly while Sadie took care of everything and I just had to return after work to sign and pick up my truck.

No one told me until checkout about the price being changed for an oil change and tire rotation.

I was not called after repairs. I had to call them. Once my ticket was paid and submitted, I was told by Mr. Brandon, thank you and here's your key. You will find your car on the other side of the Oil Change building somewhere. Wow, I never had to go retrieve my car out of the 6 plus years doing business with Guss Automotive. But while I was searching another Serviceman walked up and kindly offerered to bring my vehicle around. And for the first time, my car was rinsed off after keeping it over 4 days.

Great experience! Thanks so much

Everything is all good

Very great

I found the service desk advisor, Andy Knighton, to be extremely friendly, knowledgeable, and helpful.

Always done well and on time.

The technician was very friendly and informative. The service was quick.

Top notch personnel working at Orr Chevrolet. Sales, mechanics, parts and customer service have always went above and beyond.

Lets just say I love my Orr!

Super quick

Fast and friendly

Fast and friendly

The best

Customer service was good.

Customer service was great! The wait time was short and everyone was very professional.

This Team is AMAZING!! Mark Stevens ROCKS!!

Great

I had an excellent experience at Orr Chevy! I started shopping online. Put in an inquiry one day which was a holiday weekend. I was riding off a couple of days later. My situation was kind of difficult but Mr. Richard did whatever needed to be done and got me taken care of!! When it was time for me to come in, I was there 30 minutes max, and driving away. Everyone was very friendly, pleasant atmosphere, and they’re handling business here!

Kelli was very helpful and friendly. She took care of all my needs with a friendly smile and great attitude.

Awesome

All good here

Great

I went in for an oil and filter change plus add any liquids and left 2 hours later....very fast service in my opinion. I will be back.

No problem as usual

Everything great got me what I wanted thank yall

Needed oil change and tire rotation, they changed the oil but they didnt rotate tires. I had to drive back to dealership to get tires rotated.

Great Sale Team and Service

Great timely service! Set up and get your 5th oil change free!

I went in for an oil change and Kelly handled me quickly and professionally

All went smoothly

amazing dealership, everyone is so nice

Amazing service! I couldn't find the lock to have my wheels rotated. Kelly asked me to bring my truck back and I did..it was done within the same day. She even found a coupon for both the oil change and tire rotation, so I SAVED a few dollars :) and that is a great deal especially with these gas prices. Great TEAM and CUSTOMER SERVICE!

Kirk Kyle was excellent and super helpful! Overall experience was great!

Nobody greeted me when I walked in there were 3 people at there desk. One was on the phone one was talking with a customer and the other was on his computer

Quick and efficient

In and out in less than an hour and the coffee was hot

I definitely appreciate the way my wife was treated when she took my truck in for service. They provided here with a vehicle to drive while ours was being serviced. She was treated with nothing but kindness and respect.

They always make sure I’m taken care of

Andy was very professional kept me informed and explained everything done . Great job ! Everyone was very friendly.

Great Service

The people are excellent. Yet the coverage is suspect. 2022 ZR2 less than 6000 miles. Fuel module faulty, I am stuck an 1 hour 45 minutes from home. Get it towed back to ORR TEXARKANA; Chevrolet Road Side charge about $365 extra,, Pus $50 tip as I needed a ride back .., the ORR Representative in Texarkana store tell me and are quick to diagnose the problem and fix it; thet say, "it needs a new fuel module;" yett, they tell me that part is not covered under the warranty. By the way I just had the vehicle in a month previous for engine, oil, and electronic recalls and maintenance. All that is bull. Less than 6000 miles, a common issue. It should be an automatic recall and fix for vehicles in that condition and that issue. Also my towing and expenses returned ... BOBBIE KENDRICK 9032808081

They were fast .which was appreciated since they didn't have any loaner cars. Dropped off Thursday was done by Monday afternoon. Kelly has always done right by me.

Great, very professional, timely and efficient

The service tech was very customer service oriented. I believe his name was Colby. The service was completely quickly and efficiently!

Service good, but 3 weeks to repair, poor

Thought the guy who handled all the paperwork and took the truck for maintenance was a great worker very fast got me in and out

friendly staff and fast service!

Everyone was friendly and nice.

Coby was excellent at keeping me informed during the entire visit. Service was very fast and will highly recommend to my friends and family..

I was treated with appreciation and was thanked many times. The time to do the work was done well and fast. Mrs. Kelli kept me informed so I knew what was going on and how long. Great people and great service in the shop.

Alan did an awesome job explaining everything to me and he went above and beyond.

Mark was great at getting me into the best ride. He listened and understood exactly what I was wante

It was painless Mark did an excellent job

All the workers there were very helpful and courteous.

Fast, friendly service!

It was the fastest and easiest car buying experience I have ever had. Highly recommend Orr Chevrolet.

Awesome Service as well as courtesy! I felt like I was at home!👍🏽💯

good quick service

I was greeted by a very sweet friendly lady. Her name was Pauline Ford. I explained to her what I wanted and she pointed me to the perfect truck. She was very good at teaching and guiding mere thru the whole truck. She is very knowledgeable about what she is selling. The guys in finance worked hard and worked their magic. They didn't gives up on me until it was a done deal. So overall it was a great experience.

Jeremy Harris was a great car salesperson. He met all of our expectations!!

Everything went perfect as usual. Kirk and Kelly were awesome!

It was great! Salesman was great! Smooth and easy!

Mark was fantastic to work with and would highly recommend

The service was excellent and had us in and out in no time.

Everyone was nice and took care of me and my car

I took my vehicle in for an oil change and I was greeted as soon as I pulled up and they started on my truck very quickly I didn’t have to wait very long at all

The serviceman that checked me in for my regular oil change went above and beyond to help me.

Great experience

Easy smooth quick deal with mark

Went into the dealership and told them what I needed and when I picked it up later, everything had been done and I was back on the road.

Every time I have my tires rotated the scratches and chips on my wheels just keep getting worse from them not taking their time with the power driver and the lug nuts. These wheels are not cheap and it devalues my truck. I will no longer have my tires rotated there.

First off I was upset that my brand new 2023 Tahoe that has less than 20,000 miles quit on me while I was driving! Then I got scared because I thought about if I was driving on the interstate or heavy traffic. I called Kelly at the service department at Orr Chevy. I was upset, I know she heard it through my voice. She continued to be professional and walk me through the steps on what I need to do. I had my truck towed and fixed in the same day! I hate my warranty ran out, but I’m was glad I was able to get it fixed! Kelly is awesome and I appreciate her so much for being courteous and caring.

Requested service was performed quickly.

I was greeted at the door, explained my needs, and was quickly taken care of. Waiting area was comfortable, coffee was hot. I was greeted by several employees and asked if I need anything. Not a long wait and I was able to use my GM Rewards Member points to cover my vehicle service.

Todd and Brandon did amazing!